Every purchase you make is a great challenge and a wonderful motivation for us. Together with Santa Claus, we do our best so that every child can have an unforgettable and magical time of happiness. In return, you send us truly wonderful messages, or sometimes even whole stories, which you can read below. Those reviews are 100% real, unedited, and added by our clients. They really warm our hearts.
Reviews
Thank you!
Your feedback (55 540):
Loved them. Received them in a timely manner and my grandchildren loved them.
Great idea for the kids. My little one loved it!
I wasn't able to download the letter it was a pity because it was a lovely letter
Elfi’s response:
Dear customer, I have sent you the PDF letter via email, please contact us at [email protected] for any further issues. Yours sincerely, Elfi team
It was a truly magical video, one that I loved to share with my children and grandson!
I highly recommend this letter for kids. My niece and nephew loved it
Loved personalizing a letter for my granddaughter. Her face just glowed when she was reading it.
kids loved it. Wasn't sure if the 9 year old would go for it but he couldn't wait to tell his friends that Santa send him a video
The letter never came
Elfi’s response:
Hello, Please note that you cannot order a printed letter from USA, you have to download the PDF version of your personalized letter from Santa from our website. Yours sincerely, Elfi team
The kids replay the emailed link repeatedly! It was so amazing and touching as parents to see the joy, excitement, and thrill faces when Santa said each one of their names along with the his fancy workshop.
My son liked the video very much and smiles every time we start it again!
I wasn't quite sure how to review this. My kids loved it but I put 3 stars because I felt like it was over priced. If I hadn't purchased with a Groupon I wouldn't have bothered with it. We used another site last year that offered a very similar service for free, I will probably use that one next year.
My nephew loved the video, but there are some bugs that need to be worked out. The video would not download completely on my phone or laptop. The video also kept freezing on the computer, it took almost twenty minutes to watch. My nephew is optimistic and attributed the continuous buffering and freezing to Santa having bad reception in the North Pole. Even this comments page does not work well.
This is awesome! I created a different letter from Santa for each of our 6 grandchildren. Total hit! Even the eldest (age 12) was surprised. We also enclosed in a gift box, a girl elf to help their boy elf with his nightly Christmas surprises. Priceless & treasured memories! Thank you elfisanta.com!
I received the video, but it will not play without freezing up. I tried to download, but it only downloaded partial video. Very disappointing. How can it be fixed?
Elfi’s response:
Dear customer, I have emailed you so we can resend you the video. Please check your emails. Yours sincerely, Elfi team
I received it, but it won't play continuously. It freezes every couple seconds. Any way to fix that?
Elfi’s response:
Dear customer, I have emailed you so we can solve the problem. Please check your emails. Yours sincerely, Elfi team
Never received it
Elfi’s response:
Dear customer, I emailed you to resend you the video. Yours sincerely, Elfi team
beautiful video. My 3 year old daughter loves it and she has been watching it a couple of times a day. Initially she was afraid of the whole Santa concept, now she is looking forward to meet him. Thank you so much!
Loved the video but the opening freezes every 2 seconds until you get inside Santa's house.
Elfi’s response:
Hello, I emailed you to solve the problem. Yours sincerely, Elfi team
Actually it looks darling. She has not seen it yet. Her Mommy and I have been trying to watch it but it has skips and very long pauses
Elfi’s response:
Dear customer, we cannot reach your email, please send us a message at [email protected] so we can fix the problem. Yours sincerely, Elfi team
We never got the video.
Elfi’s response:
Dear customer, please check your emails, I have contacted you so I can send you back your video. Yours sincerely, Elfi team
My 2 year old son is learning about Santa for the first time, and this was the BEST introduction! He was floored when Santa said his name, and specially when he saw the personalized photos. Very clever idea, and very well executed! I've told all my friends with kids about Elfi, and we'll be doing it again next year. :)
My video will not download, nor can anyone on face book open my shared video I tried the e-mail like yet nobody I sent it to could open it. On the FAQs it says it could be the adobe flash player of codec, but it is highly unlikely since I can view the video when I click to view it online. I wouldn't normalyy leave this comment here but I am rather frustrated and looking for some help.
Elfi’s response:
Dear customer, I wrote you an email to help you with this matter. Yours sincerely, Elfi team
I have paid for 2 videos have not received any one of them
Elfi’s response:
Dear customer, I have written you an email so I can send you the videos via another link. Yours sincerely, Elfi team
ABSOLUTELY LOVED THIS!!!!!
We really like it!!
This was amazing, my daughter watched the video so many times & the magic in her eyes was priceless. Thanks so much
Haha Dobra sprawa ;)))
Love it! Can't wait to see the look on my grandson's face when he sees this! The video is well done and oh so magical. Showed it to my neighbour and she had to make one for her 3 grandkids! This is what Christmas is all about! Thank You Elfi for giving us the magic of Santa! Cheers~
I love you Santa
My 2 year old daughter really loved this and was so happy and excited.
My daughter and all the family really liked it!!
Best gift for a 3 year old that loves Santa. It is a truly magical message.
I can't get your site to except my Groupon code
Elfi’s response:
Dear Customer
Thank you for your opinion. Please contact us at [email protected] to be helped. We tried to contact you via email but your email account is not responding as all the correspondence cannot be delivered.
Yours sincerely
Elfi Team
Anything that can help Santa and his Elfman Dale give my nephew Ronin a great magical Christmas is a wonderful thing here to keep the joy,wonder,and magic this holiday season thanks so much
My son loved his letter video from Santa
The two videos that I asked for were great my best friends little girl loved her video I got it made her want to go to bed early every night and she was good and wanted to be in school everyday even if she was too ill to go.
This was great! My daughter loved it and I love it, it's so so sweet.
A wonderful way to make someones Christmas very special
Brilliant. My 8 year old son was questioning his belief and he was over the moon with the personalised letter from Santa. My 5 year old was just as excited and they both loved showing friends and family. Thank you for helping to keep the magic in my family !
Brilliant. Loved that I could re write some of the letter to make it so personal. My 10 yr old loved it and was amazed that Santa knew sdo much about him!
The whole concept is brilliant. My daughter was surprised when Santa called out her name. She loves the video and watched it many times. Thanks Elfi!
Children were absolutely amazed, fantastic customer service, highly recommend!
My 3 year old grandson was so excited to see a picture of his self, he said, Santa really knows me. Then when he saw a picture of him and his mommy, he said, and Santa knows mommy too. It was the best reaction I have seen from him. Thank you for making this all possible. Your spreading happiness in many children's lives and giving them back the magic that is Christmas.
An awasome gift for Xmass. Kids love it
Fantastic service !! But I can't find “Taiwan" in the country option. Could you please add it ? Thank you so much.
Amazing service! Highly recommend!
Mój syn był bardzo zaskoczony z otrzymaniu listu. Wyraz twarzy mówił wszystko :) Polecam bardzo jako prezent Świąteczny :)
Very pleased with the result, to see my daughter's face when she received the letter. Thank you.
Cudowny prezent dla dziecka ,goraco polecam!!!
My children absolutely loved it, thank you.
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