You are using an outdated browser. Please upgrade your browser to improve your experience.

Proceed to contents

Complaints and returns

Refunds & Returns

Only 2 simple steps! We promise.

You can request a refund anytime within 180 days, not questions asked. All you have to do is to send us a withdrawal of contract, and we will send your money back on your account. No tricks or fine print.

Letter refund

If the recipient is not fully satisfied with their letter, you can send the letter back within 180 days from payment confirmation by sending us a completed withdrawal of contract. You will get a 100% refund with no questions asked. Your money will be send back to the account stated in the withdrawal in no later than 14 working days after the date of sending the returned letter.

Video refund

If after watching the personalised video message from Santa you decide that Santa did not meet your expectations and could have done better, you can request a 100% refund of the price you paid within 180 days from the payment being recorded. In order to receive a refund you just need to e-mail us your withdrawal of contract. The money will be transferred to your account indicated in the claim no later than 14 days from claim submission date.

If you have any questions, please contact us at: [email protected]

Why have we made it so simple?

We appreciate your trust in our services. Our goal is for your to be 100% satisfied with your purchase experience, which is why we would like to make it easier in case you change your mind and would like a refund. Thanks to your honesty, we can keep prices low as possible and simplify all the procedures.

How can you make a complaint?

Fill in the withdrawal of contract. Send a scan of it to [email protected] or via post office to:

House A, 1st floor
Edisonstraße 63
Berlin, 12459, Germany

Order here

Bring joy

This website uses Cookie files. More›. Use of this site constitutes agreement to the record or use. To amend cookie preferences change your browser's settings.
Would you like a 5% discount?
Subscribe for an Elfi discount
Incorrect e-mail address
Oops! Your e-mail address is already in our database.
Sorry, an error occured.
Newsletter By signing up, you agree to receive our newsletter with discount offers.

You can unsubscribe at any time – just click the link in our emails or unticking the box in your account settings. See our terms and conditions page for more information.
Paste the code into the cart to get a discount
Ooh, just one more thing...

You’ll receive an email confirmation from us in a minute. Please open it and click on the link so we can send you more info about discounts. (If you don’t see anything in your inbox best to check the junk folder too, just in case).