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Complaints and Returns

Complaints and Returns

Returning your video

If after watching the personalized video message from Santa you decide that Santa did not meet your expectations and could have done better, you can request a 100% refund of the price you paid within 60 days from the payment being recorded. In order to receive a refund you just need to e-mail us your Agreement Withdrawal (download). The money will be transferred to your account indicated in the claim no later than within 14 days from claim submission date.

If you have any questions, please contact us at: [email protected]

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